Digital Maturity Assessment 2024 – Section Twelve
Integrated Care Systems Remain Digitally Disintegrated
Most organisations scored reasonably high in the Readiness sections; the assessment confirms that Leadership, Strategy and Governance consistently include local health and social care systems in terms of planning, digital transformation, benefits realisation and operations.
[A bar chart depicting average scores in 5 questions which assess digital integration of care systems. The bars are coloured in shades of blue to reflect homogeneity of the data.]
However, capability scores demonstrating digital integration sit at a lower level than suggested by those results. Basic manifestations of integrated care delivery such as records sharing and handovers of care are not implemented consistently.
[A bar chart depicting average scores in 5 questions which assess digital integration of care systems. The bars are coloured in shades of blue to reflect homogeneity of the data.]
How strongly capability scores for organisations within individual regions differ paints a similar picture of a disjointed field. Where we expect to see converging levels of digital maturity as local health and care systems integrate, there is instead still a vast difference between the lowest-scoring and highest-scoring organisations within each care system. which may cause constrains on organisations’ ability to collaborate efficiently as part of their integration.
[Line chart illustrating that there is a significant difference between the best and worst performing organisations within individual care systems.]