Digital Maturity Assessment 2024 – Section Six
Digital Access to Healthcare and Social Care Services is not yet Well Developed
Offering digital access to health and social care services remains an underdeveloped capability, despite of its strategic significance: Only around a third of service users have used a digital channel provided by the health ands social care organisations they interact with in 2024 (up from 15% in 2023).
[A bar chart showing aggregated responses to questions about the types of services available digitally.]
Moreover, the 2024 update to organisations’ submissions did not show any improvement regarding their efforts to reduce digital inequalities within their populations, which is seen as a significant constraint for engaging service users via digital channels.
[A bar chart showing information about digital service users in 2023 and 2024.]