Digital Maturity Assessment 2024

The Scottish Government and COSLA have published a Summary Report of the 2024 update to the digital maturity assessment. The survey is open to all NHS Health Boards, Health and Social Care Partnerships (HSCPs), and Local Authorities.

The Scottish Government and COSLA commissioned research and insights consultancy Meisterworks to undertake the digital maturity survey across Scotland’s health and social care landscape. The covers three core themes – readiness, capabilities and infrastructure, across twenty sections

Since our last report in December 2023, organisations have used the Scottish Government/COSLA Digital Maturity Assessment to develop their digital strategies, identify priorities for digitisation, and track the outcomes of past transformation efforts.

For the first time, stakeholders are able to gain insights into organisations’ speed and direction of travel relative to a baseline on their journey towards digital maturity. Overall, more than 600 participants from 31 organisations collaborated on the submissions for the 2024 assessment update. Additionally, more than 7,000 general staff from over 20 organisations completed the staff survey.

The ‘Explanatory Notes’ provides information on the methodology used.

A separate digital maturity platform has been developed for social care organisations, for more information and access please contact sg@dma.works

We have a range of resources and further analysis available at Festival of Transformation. We also regularly host a number of live sessions discussing the most important aspects of digital maturity, which are recorded for future reference.

Any requests for additional analysis or questions, please contact marion.logan@gov.scot.

The report has been split into sections below:

• Introduction and Summary
• Section One – Top level findings overview
• Section Two – Progress has been made
• Section Three – Focus on information governance bears fruit
• Section Four – Digital practices do not yet fully permeate the Scottish healthcare and social care landscape
• Section Five – Some core digital capabilities could benefit from functional upgrades
• Section Six – Digital access to healthcare and social care services is not yet well developed
• Section Seven – Software as a medical device
• Section Eight – Technology basics are not yet consistently a foregone conclusion
• Section Nine – Digital maturity in the real world
• Section Ten – National solutions are not yet fully adopted
• Section Eleven – Workforce accepting digital transformation, but lacking skills and tools
• Section Twelve – Integrated care systems remain digitally disintegrated
• Section Thirteen – digital maturity varies significantly across the Scottish healthcare and social care landscape
• Section Fourteen – Inclusive digital operating models are winning
• Section Fifteen – Rich intelligence capabilities can support digital management
• Section Sixteen – Most digital management groups are aware of needing to operate sustainably
• Explanatory Notes

The full report is also available as a pdf: Summary of Findings

You can read more about our work on Digital Maturity.